Doczee - Privacy Policy

Effective Date: 14-02-2025

At Doczee Powered by Janatha Seva Kendra (operated by Shriyan Vision India Pvt Ltd), we respect and protect the privacy of our users. This Privacy Policy explains how we collect, use, share, and protect your information when you access our services, including:

Doczee.in – One-stop solution for software, business, and documentation services
Doczee Store – E-commerce platform for digital & physical products
Doczee Payments – Payment processing, e-bills, and digital transactions
Doczee Drive – Secure document storage and verification services
Doczee Delivery Services – Order fulfillment and logistics
Doczee Membership & Subscription Plans – Exclusive benefits, premium services, and subscription-based offerings

By accessing or using our website, applications, or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect different types of information based on how you interact with our services:

a. Personal Information

Full name, email address, phone number
Billing & shipping address, government-issued IDs (for KYC verification)
Payment details (credit/debit card, UPI, bank details, etc.)
Business registration details (for corporate accounts)

b. Transaction and Financial Information

Payment method details (UPI, card, net banking, wallet transactions)
Subscription details for membership plans
Invoice & transaction history

c. Usage and Technical Information

IP address, browser type, device type, and operating system
Pages visited, time spent, and browsing behavior
App usage and interactions with features

d. Cookies and Tracking Technologies

We use cookies, tracking pixels, and analytics tools to:

Personalize content and service recommendations
Improve website functionality and security
Track performance and measure marketing effectiveness

You can manage cookie preferences in your browser settings.

2. How We Use Your Information

a. Provide and Manage Services

Process orders, payments, refunds, and deliveries
Manage Doczee Drive document storage and verification
Maintain user accounts, membership benefits, and subscriptions
Offer customer support and troubleshooting

b. Marketing and Communication

Send promotional emails, exclusive offers, and newsletters
Notify you about new features, membership benefits, and subscription renewals (with opt-out options)

c. Compliance and Security

Detect and prevent fraud, unauthorized transactions, and policy violations
Comply with legal and regulatory requirements

d. Service Improvement

Analyze trends to enhance user experience
Optimize platform performance and security

3. Information Sharing & Disclosure

a. Third-Party Service Providers

Payment processors (banks, UPI, card networks)
Logistics providers for deliveries
IT and analytics companies to improve our services

b. Business Transfers

In case of mergers, acquisitions, or restructuring, your data may be transferred to the new entity.

c. Legal & Compliance Requirements

We may disclose your information if required by:

Law enforcement agencies
Government regulations and tax authorities

4. Data Security (Doczee Drive Policy)

a. Secure Storage & Encryption

Doczee Drive ensures end-to-end encryption for stored documents.
Sensitive documents are digitally protected with restricted access.

b. Restricted Access & Authentication

Only authorized users can access stored files.
Multi-factor authentication (MFA) is used for additional security.

c. Regular Security Audits

We conduct routine security audits to protect against breaches and vulnerabilities.

5. User Choices & Rights

a. Access, Update & Deletion

View or update your profile information
Request data deletion (subject to legal and operational requirements)

b. Opt-Out of Marketing

You can unsubscribe from marketing emails through your account settings or by contacting us.

c. Managing Cookies

You can block or delete cookies through browser settings, but some features may be affected.

d. Do Not Track Signals

Our website does not respond to Do Not Track signals from browsers.

6. Doczee Membership & Subscription Policies

Membership Benefits: Members get access to premium features, discounts, and priority support.
Subscription Auto-Renewal: Unless cancelled, subscriptions automatically renew.
Refund Policy: Refunds are subject to specific terms based on the type of membership.
For cancellation or refund requests, contact support@doczee.in.

7. Disclaimer on Consultation and Advice

Doczee employees and associates may provide consultation, advice, or recommendations based on their experience and knowledge. Any advice given is for informational purposes only. If you choose to act on such advice, it is at your discretion, and we are not responsible for any consequences arising from it.

8. Changes to This Privacy Policy

We may update this Privacy Policy as needed. Any changes will be posted with the last updated date on our website. Continued use of our services after updates means you accept the revised policy.