DOCZEE — CUSTOMER TERMS & CONDITIONS
Effective Date: October 2026 | Last Updated: October 2026
1. Company Information
These Terms & Conditions (“Terms”) govern access to and use of the DocZee website, mobile applications, customer portal, membership platform, and related services (“Platform”).
The Platform is operated by Doczee Infotech Private Limited, CIN: U62099KA2025PTC204387, having its business address at No. 25, 1st Floor, Chandan Complex, Nagarabhavi 2nd Stage, Papareddy Palya, Bengaluru, Karnataka 560072 (“DocZee”, “Company”, “we”, “us” or “our”).
Contact: business@doczee.in | support@doczee.in
Website: https://www.doczee.in
2. Acceptance of Terms
By accessing the Platform, creating an account, purchasing a service or membership, submitting documents, or electronically accepting these Terms, you agree to the applicable terms and policies.
If you are acting on behalf of a business or another person, you confirm that you are authorised to do so. If you do not agree, do not use the relevant service.
Service-specific conditions, quotations, membership terms, and third-party terms may apply in addition to these Terms. If a specific service term conflicts with these general Terms, the specific term will govern only for that service to the extent of the conflict.
3. Nature and Scope of Services
DocZee provides documentation assistance, business support, IT and software services, consultancy, application preparation and submission assistance, and other services displayed on the Platform.
Depending on the service, assistance may include:
- Personal, family, identity and civil documentation.
- Business registration, compliance, taxation, accounting and audit coordination.
- Property, rental, lease and related documentation.
- Banking, vehicle/RTO and government-scheme application assistance.
- Legal-document preparation and coordination with qualified professionals, where applicable.
- Printing, design, website, software, marketing and digital services.
- Consultations, document storage, reminders and membership benefits.
The availability, scope, eligibility, price and delivery time of each service will be as displayed on the Platform or confirmed in the service quotation.
4. Account Registration and Security
You must provide accurate, complete and current information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account, except where unauthorised activity results from circumstances for which DocZee is responsible under applicable law.
Notify DocZee promptly if you suspect unauthorised access. We may request reasonable identity or authority verification before disclosing documents or processing sensitive requests.
You must not create fraudulent accounts, impersonate another person, bypass security controls, or use the Platform for unlawful purposes.
5. Customer Responsibilities
You agree to:
- Provide genuine, complete, legible and valid documents and information.
- Review names, dates, addresses, declarations and other details before approving a submission.
- Obtain the consent and authority of any person whose documents or personal information you submit.
- Respond promptly to requests for clarification, signatures, verification or additional documents.
- Pay the agreed service charges, government fees, statutory charges and third-party charges, as applicable.
- Comply with the laws and eligibility conditions relevant to your application or transaction.
DocZee may pause work where information is missing, inconsistent, suspected to be fraudulent, or legally insufficient. Additional work, corrections caused by inaccurate customer information, or changes in scope may attract additional charges after disclosure and acceptance.
6. Orders, Scope and Service Confirmation
Each order will specify the selected service, applicable charges, scope of work, documents required and estimated processing time, where relevant.
A request for information or quotation does not by itself constitute an accepted order. Work may begin after the required confirmation, payment, documents and authorisation have been received.
Work outside the agreed scope—including additional applications, substantial revisions, appeals, follow-up proceedings or new deliverables—may require a separate quotation.
7. Prices, Taxes and Payments
Prices may be shown as fixed prices, starting prices, package prices or quotation-based prices. A starting price is not a guaranteed final price.
The final amount may depend on the service type, applicant category, state, business constitution, document condition, transaction value, complexity, statutory requirements and optional services. Applicable taxes, government fees, stamp duty, portal charges, courier charges and third-party professional fees will be identified where applicable.
Government fees are determined by the relevant authority and may change. Unless expressly included in the quotation, they are payable separately by the customer.
Payments must be made through the payment methods authorised by DocZee. Do not share your payment PIN, OTP, password or other authentication credentials with any person claiming to represent DocZee.
8. Documents and Authorisation
You authorise DocZee to use the documents and information you supply solely as reasonably necessary to provide the selected service, comply with legal obligations, communicate with relevant authorities or professionals, and perform the agreed work in accordance with the Privacy Policy.
Where a service requires portal access, digital signatures, declarations, physical signatures, an authorised representative or a specific power of attorney, you must provide the required authorisation. You remain responsible for declarations and confirmations made in your name, except to the extent caused by DocZee’s unauthorised or unlawful conduct.
DocZee will not knowingly submit false information or documents. We may refuse or stop work where fraud, impersonation, unlawful activity or material inconsistencies are reasonably suspected.
9. Timelines, Approvals and Results
Any processing time shown by DocZee is an estimate unless expressly confirmed as a binding commitment in writing. Timelines may depend on document readiness, customer responses, government portals, banks, registrars, regulators, third-party professionals and other external factors.
DocZee does not guarantee approval, registration, certification, a particular decision, financial outcome or processing time where the decision is controlled by a third party or public authority.
We will use reasonable care to perform the agreed work and communicate material delays or additional requirements when reasonably practicable.
10. Cancellations, Refunds and Corrections
This Policy applies to services and memberships purchased from Doczee Infotech Private Limited (“DocZee”), subject to any service-specific terms disclosed before purchase and applicable law.
10.1. Cancellation Requests
Customers may request cancellation by contacting support@doczee.in. Include the order or membership reference, registered contact details, service name and reason for cancellation.
Cancellation takes effect when confirmed by DocZee, subject to applicable law and any specific cancellation rights. Customers should not assume that merely sending a request automatically stops work or cancels a payment obligation.
10.2. Refund Assessment
Refund requests will be assessed individually, taking account of:
- Whether work has started and the agreed work completed.
- Whether deliverables have been provided or the agreed submission or service has occurred.
- Any government, statutory, professional or third-party costs actually incurred and whether those costs are recoverable.
- Whether the service was delayed, not provided, materially different from the agreed scope, or affected by an error attributable to DocZee.
- Any applicable statutory cancellation, refund or consumer rights.
Any deduction must be lawful, fair, reasonably supported and consistent with the terms disclosed before purchase. DocZee will not automatically treat every payment as non-refundable.
10.3. Before Work Begins
Where cancellation is accepted before work starts, DocZee will assess the amount refundable under the order terms and applicable law. Any actual non-recoverable costs or permitted administrative deductions must be explained and must not conflict with statutory rights.
10.4. After Work Begins
Where work has started, a refund may be adjusted to reflect the work properly completed and lawful costs incurred, where permitted by law and the agreed terms.
If DocZee cannot provide the agreed service, or a material failure attributable to DocZee occurs, the Customer may be entitled to a correction, alternative remedy or refund depending on the circumstances and applicable law.
10.5. Government and Third-Party Fees
Government fees, stamp duty, portal charges, courier fees and professional fees may be non-refundable under the relevant provider’s rules. However, no fee will be described as automatically non-refundable in every circumstance. The actual rule, payment status and available recovery options will be considered.
Where DocZee collects a third-party fee, the relevant amount and its refund conditions should be disclosed to the Customer.
10.6. Customer Delays or Incomplete Documents
If a service is delayed because the Customer does not provide required documents, signatures, payment or responses, DocZee may pause work and revise the estimated timeline.
Any proposed cancellation, charge or deduction arising from customer delay must be consistent with the accepted terms and applicable law. DocZee will communicate material consequences where reasonably practicable.
10.7. Membership Cancellation and Refunds
Membership cancellation and refund requests are assessed under the applicable Membership Terms, including the validity, benefits already used and any lawful costs incurred.
The fact that a membership has been activated or a benefit has been used does not automatically eliminate every possible refund or statutory remedy. Any special non-refundable or cooling-off terms must be clearly disclosed before purchase and comply with applicable law.
10.8. Duplicate or Incorrect Payments
Customers should report duplicate, incorrect or unauthorised transactions promptly. DocZee will review available payment records and, where appropriate, coordinate with the relevant payment provider or bank.
Refunds for confirmed duplicate or incorrect charges will be processed in accordance with applicable law and payment-provider procedures.
10.9. Refund Processing
Where a refund is approved, DocZee will initiate it within the applicable legal or disclosed processing period. The time for the amount to appear in the Customer’s account may depend on the bank, card issuer, payment provider or payment method.
The Customer may be asked to provide reasonable transaction details to verify the request. DocZee will not ask for an OTP, payment PIN or banking password to process a refund.
10.10. Service Complaints
Customers should contact support@doczee.in with:
- Full name and registered contact details.
- Order, invoice or membership number.
- Service description and relevant payment details.
- A concise description of the problem and the remedy requested.
- Supporting documents, if relevant.
DocZee will acknowledge, review and address complaints within the timelines required by applicable law and its grievance procedures. Where further investigation is required, DocZee will communicate the status where reasonably practicable.
11. Professional and Regulated Services
Where a service requires a practising chartered accountant, advocate, company secretary, architect, engineer, tax professional or other licensed professional, the relevant work will be undertaken or reviewed by an appropriately qualified professional where required by law.
Unless expressly agreed otherwise, DocZee’s administrative assistance or coordination is not a substitute for independent legal, tax, investment, medical or other regulated advice. Professional opinions and engagements may be governed by separate engagement terms.
Customers must independently review material advice and documents before relying on them, subject to any applicable professional duties and legal rights.
12. Third-Party Platforms and Authorities
Some services depend on government portals, banks, payment providers, courier companies, software platforms, external consultants or other third parties. Their eligibility criteria, charges, systems, decisions and processing times may be outside DocZee’s control.
DocZee will take reasonable steps within the agreed scope to coordinate such services but is not responsible for an independent third party’s decision or failure except where responsibility arises under applicable law or from DocZee’s own acts or omissions.
13. Privacy and Personal Information
Personal information and documents are handled in accordance with the DocZee Privacy Policy and applicable law. You should review the Privacy Policy before submitting information.
You must not upload information that you are not authorised to share. Do not send passwords, OTPs, payment credentials or unrelated sensitive information unless a lawful, necessary and secure process specifically requires it.
14. Document Storage and DocZee Drive
Where DocZee offers online storage, document retrieval, reminders or digital-drive features, those features are subject to the DocZee Drive & Document Storage Policy and the applicable plan limits.
You should retain your own copies of important documents. Digital storage is not a substitute for original documents, certified copies or records required by law. Availability, storage limits, retention periods and access after account closure will be disclosed in the relevant policy or plan.
15. Intellectual Property and Permitted Use
The Platform’s branding, design, software, text, graphics, templates and other content are owned by or licensed to DocZee, except for customer materials and third-party content.
You may use the Platform only for lawful purposes. You must not copy, resell, reverse engineer, disrupt, scrape, misuse or commercially exploit Platform content or software without written permission, except where permitted by law.
Customer-provided materials remain subject to the customer’s rights. You grant DocZee a limited permission to use them to perform the requested service and related lawful operations.
16. Suspension and Account Closure
DocZee may restrict or suspend access where reasonably necessary to address suspected fraud, unlawful use, security risks, non-payment, abuse, or a material breach of these Terms. Where practicable and lawful, we will provide notice and an opportunity to resolve the issue.
You may request account closure through support. Closure does not automatically cancel an active order, resolve outstanding payments, or require deletion of records that must lawfully be retained. We will handle data after closure according to the Privacy Policy and applicable retention requirements.
17. Liability and Consumer Rights
DocZee will exercise reasonable care in performing the services it has agreed to provide. To the extent permitted by law, DocZee is not responsible for losses caused solely by inaccurate customer information, customer delay, independent third-party decisions, or events beyond reasonable control.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence where exclusion is unlawful, breach of non-excludable legal duties, or any consumer right or remedy that cannot legally be restricted.
Where a limitation of liability is legally permitted, it will be interpreted narrowly and in a manner consistent with applicable law and the particular service agreement.
18. Complaints and Grievances
For service issues, complaints, refund requests or privacy concerns, contact:
Email: support@doczee.in
Business Enquiries: business@doczee.in
Please provide your name, registered contact details, order or ticket number, service description and a concise explanation of the issue. DocZee will acknowledge and address complaints within the timelines required by applicable law and its published grievance policy.
19. Changes to These Terms
DocZee may update these Terms to reflect changes in services, technology, business operations or applicable law. The updated version and effective date will be published on the Platform.
Where required by law or where a material change affects an existing paid service, we will provide appropriate notice or obtain renewed acceptance. Changes will not remove accrued statutory rights.
20. Governing Law and Disputes
The Parties shall first attempt to resolve any dispute through written/email notice and good-faith discussions. If the dispute remains unresolved within thirty (30) days, either Party may pursue appropriate legal remedies under applicable Indian law. Subject to applicable law, the competent courts shall be at Bengaluru, Karnataka, India.
21. General Provisions
If any provision is held invalid or unenforceable, the remaining provisions will continue to the extent legally permissible. Failure to enforce a provision immediately does not constitute a permanent waiver. These Terms, together with the applicable service terms, order confirmation and referenced policies, form the agreement relating to the Platform and selected service.
22. Electronic Acceptance
Electronic acceptance, including an affirmative checkbox, click-to-accept action or other legally recognised electronic method, may be used to record agreement to these Terms. DocZee may retain the relevant document version, acceptance timestamp, account or order reference and associated records for evidence and compliance, subject to applicable law.
